However useful, shadowing can also lead to which of the following?

Shadowing is a valuable method used in business analysis to gain insights into processes and workflows by observing individuals in their natural working environment. While it can certainly reveal tacit knowledge—information that is often unspoken and not readily documented—this is one of the primary benefits of shadowing. Observers can witness how employees perform their tasks, the methodologies they use, and the subtle nuances of their work that they might not articulate through traditional interviews or surveys. This firsthand observation allows analysts to uncover insights that might otherwise remain hidden, providing a deeper understanding of processes and aiding in the identification of improvements or changes that could be beneficial.

This aspect of shadowing showcases its potential to enrich knowledge gathering and support process improvement efforts, making it an effective technique in the arsenal of business analysis practices.