How should activities be classified during the gap analysis process?

During the gap analysis process, classifying activities as existing and satisfactory, not satisfactory, or not existing provides a comprehensive understanding of the current state of operations in relation to desired outcomes. This classification allows analysts to identify specific areas where performance meets expectations (existing and satisfactory), where improvements are needed (not satisfactory), and where there are gaps that require new solutions or initiatives (not existing).

By organizing activities in this manner, business analysts can effectively pinpoint priorities for action, guide solution development, and communicate findings to stakeholders. This structured approach also facilitates closer alignment between business objectives and operational capabilities, ultimately enhancing the effectiveness of strategic planning and decision-making.

In contrast, evaluating activities based solely on historical data or financial impact may overlook critical qualitative aspects of operations and stakeholder priorities. Additionally, focusing only on stakeholder priority without considering the satisfaction and existence of activities may lead to misaligned efforts that do not address underlying operational deficiencies.